We’re not here to judge anyone. Sometimes, a gift and the person who’s receiving it just aren’t a great match for one another. Maybe that t-shirt is a size too small. Maybe that chair looks great, but it won’t fit anywhere in your apartment. Or perhaps you already own a copy of that particular DVD.

There are many perfectly valid reasons for wanting to either exchange a present or return it whole-hog. Whatever the case may be, these simple tips should help point you in the right direction.

1. Having the gift receipt never hurts (but that’s not always essential).

When presenting someone with a gift, is it tacky or thoughtful to include the physical receipt or packing slip? There’s no definitive answer to that question—but being able to show those documents does tend to make the exchange/return process a lot easier.

Even so, certain stores might still be able to help you out if you’re coming at them sans receipt (or sans slip). Costco, for instance, can move forward with some exchanges or refunds if the only datapoint at your disposal is the membership number of the person who gave you the original gift.

2. In some scenarios, you might have to settle for a store gift card.

This is something to bear in mind when you’re dealing with Amazon. “Gift recipients aren’t eligible for instant refunds,” notes the company’s website. “If you’re the gift recipient, we’ll process your refund as an Amazon.com Gift Card after we receive your return.”

On the other hand, gift givers usually have the option to refund the money to their “original payment method.”

3. Amazon is going to want your 17-digit order number.

Whoever bought the gift item in the first place should have gotten a packing slip or “digital gift receipt,” which is also called the “Order ID.”

But let’s assume the purchaser has somehow lost this information. In that case, their next move should be to try and find the item’s tracking number—and then get in touch with the company. “If you cannot locate the order ID or tracking number, the person who purchased the gift will need to contact us directly,” Amazon explains.

4. There may be time—and space—limits on returning your gift.

According to the Home Depot’s website, “Most new, unopened merchandise sold by The Home Depot can be returned within 90 days of purchase.” A lot of the big chain stores have similar policies, including Target and Walmart.

Another thing to note: …….

Source: https://www.mentalfloss.com/article/653558/how-to-return-or-exchange-gifts